What are the materials?
What are the shipping costs?
When will my order arrive?
Shipping time depends on the destination. Please note that the shipping time for personalized products is different, see the product description for more information. During the holidays shipping time might be longer. Please take in consideration that we do not have any influence on packages as soon as they are handed over to our shipping carrier.
I did not receive my order. What can I do?
How do I return my order?
We source the best quality as possible, but if for any reason you are unhappy with your order, you can return them. Make sure to sent it back within 14 days of receiving the item. Returns or exchanges must be sent back undamaged, shipping costs on behalf of the customer. Please keep a proof of postage until we received and processed your order. We will exchange your order or give you a refund which will be paid within 5 - 10 days of receiving your return.
Which payment methods do you offer?
How do I take care of my jewelry?
Keep especially your gold plated jewelry away from alcohol, perfume and other liquids to keep them looking fresh.
I am a retailer. Do you offer wholesale?
Do I need to stay home for my package?
Our jewelry will be sent in packages that fit your mailbox. You will not have to stay home to receive your jewelry package.