What are the materials?

We take quality very seriously and therefore, Electric Jewelry is made of 925 sterling silver with an 14 to 18k gold plating unless stated otherwise in the product description.



What are the shipping costs?

Domestic shipping to The Netherlands with tracking: FREE Rest of the world with tracking: from €6 depending on your country, please choose your country at the check-out for detailed information on the shipping costs.



When will my order arrive?

Shipping time depends on the destination. Please note that the shipping time for personalized products is different, see the product description for more information. During the holidays shipping time might be longer. Please take in consideration that we do not have any influence on packages as soon as they are handed over to our shipping carrier. For NL orders: next day delivery if ordered before 16:00. For International orders: 2 - 10 business days depending on your country.



I did not receive my order. What can I do?

Unfortunately sometimes packages get lost in the mail. Please contact us if your order did not arrive within 10 business days and we will investigate the package with our carrier. We will refund your order or re-send your order.



How do I return my order?

We source the best quality as possible, but if for any reason you are unhappy with your order, you can return them. Make sure to sent it back within 14 days of receiving the item. Returns or exchanges must be sent back undamaged, shipping costs on behalf of the customer. Please keep a proof of postage until we received and processed your order. We will exchange your order or give you a refund which will be paid within 5 - 10 days of receiving your return. Return address: Het Hoekstuk 48, 1852 KX Heiloo, The Netherlands.



Which payment methods do you offer?

We offer iDeal, PayPal, Visa and MasterCard secure checkout.



How do I take care of my jewelry?

Keep especially your gold plated jewelry away from alcohol, perfume and other liquids to keep them looking fresh.



I am a retailer. Do you offer wholesale?

Yes, we offer wholesale production. For more information, please contact us.



Do I need to stay home for my package?

Our jewelry will be sent in packages that fit your mailbox. You will not have to stay home to receive your jewelry package.